Delivery Prices & Info

Shipping Costs

All costs will be displayed in your shopping cart before you checkout
UK:
Standard £2
Standard Parcel £3.50
Special Delivery £6.95
Tracked Parcel £15

Europe:
Standard £3
Standard Parcel £4.50
Special Delivery £10.95
Tracked Parcel £40

USA & Canada
Standard £3.60
Standard Parcel £5.50
Tracked £12.95
Tracked Parcel £50

Rest of World
Standard £3.95
Standard Parcel £6.50
Tracked £15
Tracked Parcel £90

Customs fees and additional fees may apply for international shipments. Please contact your local customs office for more information.

Shipping Times

Orders will be shipped within 2 working days after your order is placed.

Standard delivery is by Royal Mail first class post.

Tracked delivery is by Royal Mail Special Delivery in the UK and International Signed For to everywhere else.

Estimated delivery times after shipment:
UK: 1-2 business days
Europe: 3-7 business days
USA & Rest of World: 5-15 business days

Tracked UK: 1 business day
Tracked Europe: 3-5 business days
Tracked USA & Rest of World: 5-7 business days

International Shipping should take 1-3 weeks to be delivered. However delays can occur in transit, so it’s possible to take up to 5 weeks. Unfortunately, tracking information isn’t available for Standard International Shipping. The shipping times given are estimates and not guaranteed.

Payment

Payments are processed through PayPal or Stripe for Credit/Debit Cards. Please contact me if you would like to pay by cheque. You can also pay by card over the phone on 07908 488 209.

Refunds and Exchanges

If an item should arrive damaged or not as described then I can refund you or send a replacement. Please contact me as soon as possible if you have any queries.

Additional Policies and FAQs

I’m happy to discuss wholesale orders if you’re interested in stocking my knitting themed jewellery. Have a look at my list of current stockists.

I’m also happy to do custom orders. As always get in touch if you’re interested.

Any other questions? Don’t hesitate to ask!

Privacy Policy

Information I Collect

To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

-Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 8 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Max Alexander, am the data controller of your personal information. If you have any questions or concerns, you may contact me at max@maxsworld.co.uk